Enable Smart Innovation through Customer-Centric Smart Service and Product Development
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Nature and Objective

This training aims to convey a basic understanding of customer-centric development techniques to participants for smart product and service development in the context of digital transformation. This workshop will also demonstrates the latest ways of getting rapid customer feedback by online technologies, IoT and Cloud technologies.


09:00 – 17:00 (7 lecture hours)


Participants will be able to understand the concept and underlying mindset of customer-centric development, as well as how to apply it in projects. In addition, this training will provide an overview of techniques which are the most commonly used in the development process, and digital technologies for designing personalised and market-driven products.

Certificate of Training

Participants who have attained at least 80% attendance of lectures will be awarded a certificate of completion issued by Hong Kong Productivity Council and INC Invention Center.

Course Fee

HK$1,667^ (Original Price: HK$5,000)

^RTTP Funding
This course is approved for Reindustrialisation and Technology Training Programme (RTTP), which offers up to 2/3 course fee reimbursement upon successful applications. For details: https://rttp.vtc.edu.hk.

RTTP Training Grant Application
Companies should submit their RTTP training grant application for their employee(s) via https://rttp.vtc.edu.hk/rttp/login at least two weeks before course commencement.
Alternatively, application form could be submitted by email to rttp@vtc.edu.hk along with supporting documents.

Medium of Instruction


Post-training Steps

This one-day training provides a good starting point to comprehend customercentric development and related methods to devise smart products and services.
HKPC and INC support the implementation of related techniques for smart product and smart service development as well as coaching.
After six months of implementing customer-centric development, project managers will be qualified to complete a certified training course.


Mr. Patrick KABASCI
Technology Manager at KEX Knowledge Exchange AG; and
Business Development Asia Pacific at INC Invention Center, Aachen, Germany

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